Answers before you arrive.

Check-in begins at 15:00 and check-out is at 11:00. Early arrival or late departure may be arranged through the concierge, subject to availability.

A deposit equal to one night confirms your reservation. Cancellations made up to 72 hours before arrival are fully refundable; later cancellations may lose the first night.

Yes. Our Royal Weekend Escape combines a two-night stay, fine dining, and lounge seating. Please visit the Promotions page for current packages.

Guests must be 18 years or older to enter the casino area and participate in gaming. A valid photo ID is required.

No. The casino, restaurants, bars, and entertainment venues are open to both hotel guests and day visitors.

The Polania Circle guest program records on-site play and offers selected benefits. Registration is free at the guest service desk.

Yes. Complimentary valet is included for hotel guests. Day visitors may validate parking at participating restaurants or at the casino guest desk.

Yes. Polania Luxe provides step-free routes, accessible rooms, lift access to all public areas, and additional assistance on request.

Quiet dogs up to 20 kg are welcome in selected Polonia Classic King and Amber Spa Suite categories with advance notice.

Yes. Guests may request time and spending limits at the guest service desk. Our trained team can also explain self-exclusion and support options.

Confidential support information is available 24 hours a day through the guest service desk and on our Responsible Gaming page.